Data Deletion Instructions

Last updated: August 10, 2026

1. Your Rights

In compliance with the Brazilian General Data Protection Law (LGPD — Law No. 13,709/2018) and Meta Platforms policies, you have the right to request the deletion of the personal data that ChatSense stores about you.

If you are an end customer of a business that uses ChatSense to serve you, that business is the controller of your personal data. In that case, please direct your deletion request to that business: ChatSense, acting as a processor, will carry out the deletion in accordance with the controller's instructions and, where it receives your request directly, may forward it to the business responsible.

2. What data can be deleted

  • Your account data and organization member profile
  • Conversation history and messages associated with your account
  • Access tokens for connected channels (WhatsApp, Instagram, Messenger), Telegram bot tokens and SMTP credentials for the e-mail channel
  • Contact data and interactions recorded by your organization — upon request or confirmation by the controller organization
  • Audit logs and activity records

3. How to request deletion

You can request the deletion of your data in two ways:

1 By e-mail

Send an e-mail to privacidade@chatsense.app with the subject "Data Deletion Request" including:

  • Full name
  • E-mail address registered on the platform
  • Organization name (if applicable)

We will reply within 15 (fifteen) days from receipt of the request with the deletion confirmation.

2 Disconnection via Facebook/Instagram

If you connected ChatSense through a Meta account (Facebook or Instagram), you can revoke access directly in your Meta account settings:

After revocation, the data obtained via Meta will be deleted from our systems within 90 days.

4. Retention period after the request

After the deletion request is confirmed:

  • Account data and messages: deleted within 30 days
  • Data obtained via Meta Platforms: deleted within 90 days
  • Audit logs: may be retained for up to 12 months for legal compliance purposes
  • Billing data: retained for the period required by applicable law (5 years)

5. Contact

For questions about data deletion or to exercise your rights:

VERTEXHUB DO BRASIL LTDA ("ChatSense")
CNPJ (Brazilian company registration number): 68.119.875/0001-40
Av. Engenheiro Luiz Carlos Berrini, 1748, Cidade Monções, São Paulo/SP, Brazil, ZIP 04571-000
E-mail: privacidade@chatsense.app
Data Protection Officer (DPO): privacidade@chatsense.app

See also our Privacy Policy and our Terms of Service.